Returns & Refunds

Defective Items, Returns and Reimbursement

If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to ibcityshoppers within 7 days of delivery.

We will only process a return and a refund if you notify us at info@ibcityshoppers.com.ng. Ibcityshoppers will then ask you to take photos of the damaged good and send it to us

If you received the goods damaged or defective, we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.

Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way

We will not refund if there is any evidence that the product has been used.

Exclusions:  We cannot accept the following items for returns

For products which comprise food stuffs, beverages, or other goods intended for everyday consumption at the home or workplace of the customer. Where the products are personalised or made to the customer’s specifications. Where the products are perishable or will expire rapidly. Where wrong clothing or shoe sizes have been ordered – unless otherwise specified on the daily email.Where the products by reason of their nature cannot be returned. If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken. For the sale of reading material in whatever form.